Privacy policy

IZLI operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). IZLI is a store powered by Shopify, which enables us to provide you with the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data that cannot reasonably identify you.

Depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and bank account numbers, payment card details, account information, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Your communications with us including any information you provide when contacting customer service or other inquiries.

  • Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including details about how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, such as from your device when you use our products or services, access our website, or through cookies and similar technologies.

  • From our service providers, including when they collect or process personal information on our behalf in connection with certain technologies.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

1. Providing, customizing, and improving the Services.

We use your personal information to deliver the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, and exchanges, managing your account, organizing shipping, enabling reviews, and creating a personalized shopping experience by recommending related products. This may include tailoring and enhancing the Services for greater relevance.

2. Marketing and advertising.

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you online advertisements about products or services—on or off the Services—based on your purchase history, items in your cart, or other interactions with the Services.

3. Security and fraud prevention.

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, or malicious activity, protect public safety, and secure our Services. If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend not sharing your username, password, or any access credentials with anyone.

4. Communication.

We use your personal information to provide customer service, respond to inquiries, offer effective support, and maintain our business relationship with you.

5. Legal reasons.

We may use your personal information to comply with applicable laws or respond to lawful processes (such as requests from law enforcement or government authorities), participate in litigation, enforce our terms or policies, or investigate potential violations thereof.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These may include:

  • With Shopify, service providers, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and deliver targeted advertisements. For example, we use Shopify to support personalized advertising via third-party services based on your online activity across different merchants and websites.

  • With your consent or at your direction, such as when you authorize us to share certain information with third parties for shipping, social media integrations, or login features.

  • With our affiliates or generally within our corporate group.

  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy; to comply with legal obligations (e.g., subpoenas or search warrants); to enforce applicable terms or policies; or to protect or defend our Services, our rights, or those of users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services in order to provide and improve them. Information you submit through the Services will be shared with Shopify and certain third parties that may be located in other countries to deliver and enhance the Services.

Additionally, to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify acts as the controller of your personal information for those purposes.

To learn more about Shopify’s use of your personal information and your applicable rights, please review Shopify’s Consumer Privacy Policy. Depending on your location, you can exercise certain privacy rights through Shopify’s Privacy Portal https://privacy.shopify.com

hird-Party Websites and Links

The Services may contain links to third-party websites or platforms not operated by us. If you follow a link to such sites, we encourage you to review their privacy and security policies. We are not responsible for the privacy or security of these third-party sites, nor for the accuracy, completeness, or reliability of any information they contain.

Information you provide in public or semi-public spaces, including social media platforms, may be visible to others and used without restriction by us or by third parties. The inclusion of such links does not imply endorsement of the content, owners, or operators of those sites, unless otherwise stated on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information to us, please contact us using the information below to request deletion.

As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as defined by applicable law) of personal information concerning individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure during transmission, and we recommend that you avoid using unsecure channels to send sensitive or confidential information.

We retain your personal information for as long as necessary to manage your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements or policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right of access / information: You may request access to the personal information we hold about you.

  • Right to deletion: You may request that we delete your personal information.

  • Right to rectification: You may request correction of inaccurate personal information.

  • Right to data portability: You may request a copy of your personal information and its transfer to a third party, under certain conditions.

  • Communication preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe link in our emails. We may still send you non-promotional messages related to your account or orders.

You can exercise these rights through the dedicated sections of the Services or by contacting us at the details below.

For more information about Shopify’s processing of your data or to exercise related rights, visit https://privacy.shopify.com

We will not penalize you for exercising any of your rights. We may need to verify your identity before processing your request, as permitted by law.

You may also appoint an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof of authorization and may ask you to verify your identity directly.

Complaints

If you wish to file a complaint regarding our handling of your personal information, please contact us using the details below. Depending on your jurisdiction, you may also have the right to appeal our decision or file a complaint with your local data protection authority.

International Data Transfers

We may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your data outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent instruments issued by the UK authorities, unless the transfer is made to a country deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on this website, update the “Last Updated” date, and provide notice as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:
📞 +1 (438) 875 8354
📧 izli.cosmetics@outlook.com