Frequently Asked Questions
Where do you deliver your products?
Delivery is available in Canada and the United States . We work with trusted partners to ensure fast and careful shipping.
How long does delivery take?
Orders are processed within 1 to 2 business days , then delivered within 3 to 8 business days depending on your region. You will receive a tracking email as soon as your package is shipped.
Can I modify or cancel my order?
If your order has not yet been shipped, please email us promptly at izli.cosmetics@outlook.com . We will do our best to assist you before shipment.
Can I return a product?
Returns are accepted within 7 days of receipt, only if the product is defective . For hygiene and safety reasons, an opened product cannot be returned.
How do I make a return?
Contact us at izli.cosmetics@outlook.com with your order number. We will guide you step by step to ensure a smooth return process.
Are your products 100% natural?
Our formulas are composed of natural and organic ingredients , selected for their purity and effectiveness. Some gentle, scientifically derived active ingredients are sometimes used to enhance the performance and stability of the products.
Do your products contain perfume?
The majority of our products are fragrance-free . Only the Balm and Blush contain a very light (less than 1%), natural, and delicate fragrance for a subtle sensory experience. No harsh synthetic fragrances are used.
How can I incorporate IZLI skincare into my routine?
Each IZLI product is a complete sensory ritual . You can combine our products according to your desires and needs: cleansers, scrubs, oils, balms and blushes together create a routine that nourishes, protects and reveals your skin's natural radiance.
Are they suitable for all skin types?
Yes. Our formulas have been designed to suit all skin types, even sensitive skin, thanks to their soothing and nourishing active ingredients.
Can I use multiple IZLI products together?
Absolutely. Our products have been formulated to complement each other harmoniously and create a holistic natural beauty routine.
Where are your products manufactured?
Our products are manufactured between Morocco and Canada , in collaboration with laboratories and artisans selected for their expertise and high standards.
Are you an ethical brand?
Yes, absolutely. We believe in conscious beauty that respects the skin, women, and the earth. Every IZLI creation combines ethics, authenticity, and effectiveness.
Are your packaging materials recyclable?
Our glass bottles and cardboard boxes are recyclable , and we are continually working to reduce our environmental footprint.
Contact us
Our IZLI team will assist you gently and responsively. If you have any further questions, you can contact us at izli.cosmetics@outlook.com — a member of our team will respond as quickly as possible.